Hidden Plans and Pricing

14 years 11 months ago #99727 by CrazyHarry
Hidden Plans and Pricing was created by CrazyHarry
I'm trying to make a plan that has an initial fee of $25 and then payments of $19.95 a month after 30 days.

I get this message

Notice: trying to subscribe ARB to subscriptions which mc_gross and total_rate_now totals mismatch: 19.95 <> 25 in /home/harry4/public_html/nshama/jm/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/cbpaidsubscriptions.pay.php on line 0
Your registration data has now been saved, but your subscription isn't active yet. You need now to pay the subscription:

What do I do to get rid of this message?

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14 years 10 months ago #100035 by beat
Replied by beat on topic Re:Hidden Plans and Pricing
CrazyHarry wrote:

I'm trying to make a plan that has an initial fee of $25 and then payments of $19.95 a month after 30 days.

I get this message

Notice: trying to subscribe ARB to subscriptions which mc_gross and total_rate_now totals mismatch: 19.95 <> 25 in /home/harry4/public_html/nshama/jm/components/com_comprofiler/plugin/user/plug_cbpaidsubscriptions/cbpaidsubscriptions.pay.php on line 0
Your registration data has now been saved, but your subscription isn't active yet. You need now to pay the subscription:

What do I do to get rid of this message?


I could not reproduce. :(

How can I best see the settings you used to try to reproduce ?

You can PM me by clicking the icon bottom left of this post.

Best Regards,

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
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14 years 10 months ago #100524 by CrazyHarry
Replied by CrazyHarry on topic Re:Hidden Plans and Pricing
You tell me I guess.

How do you normally see these things?

Also, was not sure what to click on left of the post for PM.

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14 years 10 months ago #100550 by beat
Replied by beat on topic Re:Hidden Plans and Pricing
CrazyHarry wrote:

You tell me I guess.

How do you normally see these things?

Also, was not sure what to click on left of the post for PM.


To PM me, please click the small icon with the face on bottom left of any of my posts, thn enter text in the "Quick message". :)

I really need to reproduce to fix, and would need the exact plan config. Having access is the easiest way for that. ;)

Many thanks,

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
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14 years 10 months ago #101152 by CrazyHarry
Replied by CrazyHarry on topic Re:Hidden Plans and Pricing
Well,

I have had this problem since 5/24 or almost 2 weeks with no solution. If this is the level of support you offer, then I want my money back.

What do I do to get a refund? Or maybe some help.

I PM'd you and there has still been no activity.

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14 years 10 months ago #101372 by beat
Replied by beat on topic Re:Hidden Plans and Pricing
- To get a refund, no problem, please use our contact form with your paypal email address and joomlapolis username.

- I got your PM of last Thursday June 4th, but for time reasons couldn't get to it end of last week. So all previous posts in this thread have been answered promptly.

Anyways, I could check settings, and found one plan "Free Introductory ..." matching initial fee of 25$ then 19.95$/mo

However the "initial validity duration" setting is "No initial validity", which is contradictory to "Different first period and price" setting, and not the 30 days you suggested.

That's probably the reason of that error / safe-guard appearing at payment time, and reason why I couldn't reproduce on May 26th (see my reply of May 27th above).

Please fix setting. try again, and report results here.

Best Regards,

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

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