Unable to delete plan
- simplweb
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14 years 5 months ago #116720
by simplweb
Unable to delete plan was created by simplweb
Hello
I am unable to delete a dummy plan. I get a message that I can't delete row id 201 because the plan has subscriptions (1). When I click on the "1" at the end of the row, it takes me to a subscriptions page, but nobody is on it.
Any ideas?
Dave
I am unable to delete a dummy plan. I get a message that I can't delete row id 201 because the plan has subscriptions (1). When I click on the "1" at the end of the row, it takes me to a subscriptions page, but nobody is on it.
Any ideas?
Dave
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krileon
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14 years 5 months ago #116735
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re:Unable to delete plan
Likely a subscription from a user that was deleted using means other then CB User Management, but the user had a subscription. Check your database and remove the subscription manually. Also before doing so check that it's not just an active Basket for a user (check baskets in cbsubs backend).
-Moved thread to appropriate boards.
-Moved thread to appropriate boards.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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