This must be the most-asked question on the board!
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If you have any suggestion that could help, I am all ears / eyes.
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nant wrote:
If you have any suggestion that could help, I am all ears / eyes.
My idea: just answer the question. Snarky responses about reading the manual aren't as useful and take as long to compose as a one line answer that provides help. Thanks Rapunzl.
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I meant that to be constructive... My field is in visitor services, where we routinely get the same question hundreds of times. We try to remind ourselves that it's the first time the visitors are asking the question.
"Where is the bathroom?" Right there next to the sign, for the 27th time. But while I'm explaining the value of learning the common system of signage, the poor kid still has to pee.
I searched for this question and landed on this thread. The new questions always float to the top, so searchers will always find the latest answer, even if it's the 100th one.
I've learned that if you have to take any action at all, it's just easier and faster to answer the question again. Even the dumbest questions are usually just poorly worded. We rarely have to tell people they've asked a dumb question; once they hear the answer they know it, just like I did with this one.
Some other ideas: Maybe make it sticky? Maybe copy/paste a link to the FAQ? Maybe drop the answer in a PM and delete the post? I know Joomlaboard can't do this, but the intuit boards pops up similar sounding questions in a window before the new post is sent. Now that's clever.
Post edited by: Phleum, at: 2009/12/05 08:39
Post edited by: Phleum, at: 2009/12/05 08:40
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