User not upgraded but received payment!

13 years 11 months ago #129154 by biegemeier
Replied by biegemeier on topic Re:User not upgraded but received payment!
Hi cb team,
is there any solution to this problem yet.
have the same issue on my site.
Thanks for helping!!

Jens

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13 years 11 months ago #129157 by beat
biegemeier wrote:

Hi cb team,
is there any solution to this problem yet.
have the same issue on my site.
Thanks for helping!!

Jens


Check your notifications details, and any errors in there, as well as error logs.

Usually it's either a mismatch in paypal emails (was case of rugbydreams's issue) or IPNs not set at paypal (check history --> IPN history at paypal.com).

Beat - Community Builder Team Member

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