[SOLVED] Unable to install
- wtw
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7 years 2 months ago - 7 years 2 months ago #291454
by wtw
[SOLVED] Unable to install was created by wtw
Hello
I am using Joomla 3.5.6 and trying to install CB 2.1.2
I am getting several error messages;
Warning
JFolder::create: Could not create folder.Path: /home20
Warning: Failed to move file: /tmp/phpVVn87H to /home20/mysite/public_html/tmp/pkg_communitybuilder_2.1.2+build.2017.02.08.01.14.28.ec3d63d1f.zip
And...
Error
Archive does not exist
Unable to find install package
Can anyone please advise, is this a problem with the installation files for CB, or some set-up problem with my Joomla installation?
Many thanks
Jo
I am using Joomla 3.5.6 and trying to install CB 2.1.2
I am getting several error messages;
Warning
JFolder::create: Could not create folder.Path: /home20
Warning: Failed to move file: /tmp/phpVVn87H to /home20/mysite/public_html/tmp/pkg_communitybuilder_2.1.2+build.2017.02.08.01.14.28.ec3d63d1f.zip
And...
Error
Archive does not exist
Unable to find install package
Can anyone please advise, is this a problem with the installation files for CB, or some set-up problem with my Joomla installation?
Many thanks
Jo
Last edit: 7 years 2 months ago by krileon. Reason: Added [SOLVED] tag to subject
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krileon
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7 years 2 months ago #291486
by krileon
Kyle (Krileon)
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Replied by krileon on topic Unable to install
You've a permissions problem it looks like. It's unable to move the zip from php tmp to Joomla for Joomla to process it.
Kyle (Krileon)
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- wtw
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7 years 2 months ago #291490
by wtw
Replied by wtw on topic Unable to install
Thanks krileon, can you tell me, is this something my host has to rectify, or something I would usually have access to? Where are the permissions, and what are they for?
Many thanks
Jo
Many thanks
Jo
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- krileon
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7 years 2 months ago #291504
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Unable to install
It's something you can typically fix using FTP to fix folder permissions. If unsure how contact your host.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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- wtw
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7 years 2 months ago #291519
by wtw
Replied by wtw on topic Unable to install
How do I identify directories that have the wrong permissions?
Many thanks
Many thanks
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- krileon
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7 years 2 months ago #291560
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Unable to install
It tells you in the error.
Warning: Failed to move file: /tmp/phpVVn87H to /home20/mysite/public_html/tmp/pkg_communitybuilder_2.1.2+build.2017.02.08.01.14.28.ec3d63d1f.zip
FROM: /tmp
TO: /home20/mysite/public_html/tmp
Basically PHP tmp to Joomla tmp. Joomla tmp folder probably has wrong permissions or the PHP user that's doing the file move doesn't have permissions. If unsure how to correct this I strongly recommend contacting your host.
Warning: Failed to move file: /tmp/phpVVn87H to /home20/mysite/public_html/tmp/pkg_communitybuilder_2.1.2+build.2017.02.08.01.14.28.ec3d63d1f.zip
FROM: /tmp
TO: /home20/mysite/public_html/tmp
Basically PHP tmp to Joomla tmp. Joomla tmp folder probably has wrong permissions or the PHP user that's doing the file move doesn't have permissions. If unsure how to correct this I strongly recommend contacting your host.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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