Error opening user data in administration

6 years 7 months ago #296004 by ruraldev
When I click a username in Admin section to view/edit the users data I get the following error:

An error has occurred.

1054 Unknown column 't.ordering_edit' in 'order clause'

I've had no success finding a solution or cause, please help!

Thanks

Gordon

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6 years 7 months ago #296006 by krileon
Replied by krileon on topic Error opening user data in administration
You'd need to provide a full callstack for the error from your server error log as I've no idea where that's coming from specifically. That sounds like the order by clause in the tabs query. Try installing latest CB 2.x over it self then running the database tools in CB > Tools to see if there could be any database issues.


Kyle (Krileon)
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6 years 7 months ago #296008 by ruraldev
Replied by ruraldev on topic Error opening user data in administration
When I try to install CB, I get this error:

0 Database error - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 3

Where would I find the error log as the only one I can find has nothing recent in it?

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6 years 7 months ago #296026 by krileon
Replied by krileon on topic Error opening user data in administration
Disable non-core CB plugins 1 by 1 within CB > Plugin Management then retry. Something is causing the database query to fail. Beyond that I have no idea what as your errors are not detailed enough to even give a hint as to what query is failing. Review your server error log for any PHP errors that could be causing this and be sure debug mode and maximum error reporting are both on during tests so you can see full error output.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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6 years 7 months ago #296115 by ruraldev
Replied by ruraldev on topic Error opening user data in administration
I managed to find time to get back to dealing with this, I noticed that when I go to manage extensions that the CB Library say 2.1.3 but all the others say 2.0.7 which seems strange, is that normal?

Would it cause any issues if I extracted the files on my PC and just uploaded them over the CB files on the server?

Thanks

Gordon

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6 years 7 months ago #296119 by krileon
Replied by krileon on topic Error opening user data in administration

which seems strange, is that normal?

No, that's not normal. They should all say 2.1.3. Try reinstalling latest CB build.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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