Unable to Access CB emnus
- Brontecreek
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6 years 6 months ago #298239
by Brontecreek
Unable to Access CB emnus was created by Brontecreek
I have Joomla 3.8.1 installed (just upgraded) but this problem existed with the last upgrade as well. When I try to access any of the CB menu items I get an HTTP 500 error unable to access page. CB version is 4.0.0 rc2. There does not appear to be any option to upgrade to the latest version? If I download CB again is that going to wipe out my subscription base? What else can I do? The program itself is running with no issues, just cant access the control panel!
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krileon
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6 years 6 months ago #298240
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Unable to Access CB emnus
A 500 error is a server error. Either PHP or SQL is crashing. Enable debug mode and maximum error reporting in Joomla global configuration then retry to see if error is exposed. If not check server error log. If issue persists begin unpublishing non-core CB plugins 1 by 1 within CB > Plugin Management to see if it's something installed. Beyond that there's nothing more I can suggest as you'll need to debug your server error.
There is no CB 4.0.0 RC2. Latest release is 2.1.3+build.2017.09.13.16.14.19.ba9d1f686.CB version is 4.0.0 rc2
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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