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Error 'Sorry, no corresponding user was found'
- jross
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5 years 2 weeks ago #311596
by jross
Error 'Sorry, no corresponding user was found' was created by jross
Hello I am using the latest version of Joomla3.9.4 and CB2.4.1
My problem is receiving the error message 'Sorry, no corresponding user was found' when trying to use the password recovery function.
This is despite the username being found with out problems by Joomla when entered in the Username field when entering both username and email before starting the password recovery.
(I have used all the CB user and database synchronisation tools by the way to see if this might help.)
Any ideas how to overcome this problem?
Thanks, JR
My problem is receiving the error message 'Sorry, no corresponding user was found' when trying to use the password recovery function.
This is despite the username being found with out problems by Joomla when entered in the Username field when entering both username and email before starting the password recovery.
(I have used all the CB user and database synchronisation tools by the way to see if this might help.)
Any ideas how to overcome this problem?
Thanks, JR
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krileon
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5 years 2 weeks ago #311610
by krileon
Kyle (Krileon)
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Replied by krileon on topic Error 'Sorry, no corresponding user was found'
Seams to be working fine in my tests. Does the username or email address contain any special characters?
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- jross
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5 years 2 weeks ago #311620
by jross
Replied by jross on topic Error 'Sorry, no corresponding user was found'
Hi, thanks for the reply.
No nothing out of the ordinary and I have tried a few different accounts to see if the error repeats. It does.
I have attached screenshots to show what has been happening.
No nothing out of the ordinary and I have tried a few different accounts to see if the error repeats. It does.
I have attached screenshots to show what has been happening.
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- krileon
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5 years 2 weeks ago #311631
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Error 'Sorry, no corresponding user was found'
Is the account blocked? If it's blocked they can't recovery their password or even login.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- jross
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5 years 2 weeks ago #311639
by jross
Replied by jross on topic Error 'Sorry, no corresponding user was found'
No, the account is not blocked. I’ve also tried a password recovery on my account and get the same error
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- krileon
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5 years 2 weeks ago #311660
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Error 'Sorry, no corresponding user was found'
Are you supplying the email address for the account you're trying to recover? You can't supply whatever email address you like. It must match the email address of the account. The "Sorry, no corresponding user was found" error only displays if the supplied email address does not match the email address on the account or the username doesn't exist.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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