1. Forums
  3. Support and Presales
  5. Professional Members Support
  7. [SOLVED] URGENT : Members can't confirm the account after upgrade to last CB version

[SOLVED] URGENT : Members can't confirm the account after upgrade to last CB version

7 years 2 months ago - 7 years 1 month ago #291799 by testeuse
[SOLVED] URGENT : Members can't confirm the account after upgrade to last CB version was created by testeuse
Hi,

I was using CB 2.0 and just upgrade it to last version and now my members can't confirm their account.

It seems they don't receive their validation email.

Please what could have caused that?

Thank you for your help.

regards

Please Log in to join the conversation.

7 years 2 months ago #291808 by krileon
Replied by krileon on topic URGENT : Members can't confirm the account after upgrade to last CB version
So they're not receiving the email at all or the confirmation link isn't working? If they're not receiving the email then ensure emails are sending by using the Mass Mailer within CB > User Management on your self or a test user with an email domain different from your sites domain.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

7 years 2 months ago #291814 by testeuse
Replied by testeuse on topic URGENT : Members can't confirm the account after upgrade to last CB version
Hi Krileon,

Thank you for your answer. They don't receive email at all !

I have already tried to create an account and i did not get email either.

I have tried to send email with my email address and to it via contact messages and it works so it seems to come from CB but i don't know why...

Please Log in to join the conversation.

7 years 2 months ago #291816 by krileon
Replied by krileon on topic URGENT : Members can't confirm the account after upgrade to last CB version
Your mailer settings are likely incorrect then. If using SMTP try changing to phpmailer or sendmail. Joomla will fallback to phpmailer or sendmail if SMTP fails. CB will not. CB also validates SSL certificates so if SMTP is not setup with the correct host that matches the certificate it will fail.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

7 years 2 months ago #291818 by testeuse
Replied by testeuse on topic URGENT : Members can't confirm the account after upgrade to last CB version
I have tried to configure the smtp mailer and then ask my host siteground to do it.
They set it right but members still can't receive the confirmation email !

Please would it have another reason? It was working fine until i update CB :(

Thank you again.
Regards

Please Log in to join the conversation.

7 years 2 months ago #291820 by testeuse
Replied by testeuse on topic URGENT : Members can't confirm the account after upgrade to last CB version
Edit : Siteground looked again at the SMTP config / set up and everything is fine, test mail are working... but members still don't receive their confirmation email.

I tried to change smtp by php mail and it works.

Please what can i change to make emails sending to my member please?

Thank you again in advance.

Please Log in to join the conversation.

Moderators: beat, nant, krileon
  1. Forums
  3. Support and Presales
  5. Professional Members Support
  7. [SOLVED] URGENT : Members can't confirm the account after upgrade to last CB version
Time to create page: 0.258 seconds

Facebook Twitter LinkedIn

    You are here:  
  1. Home
  2. Forums
  3. Support and Presales
  4. Professional Members Support
  5. [SOLVED] URGENT : Members can't confirm the account after upgrade to last CB version

Search

Login / Logout

User Menu