ReCaptcha error in Firefox

6 years 9 months ago #294951 by LineMine
ReCaptcha error in Firefox was created by LineMine
Hi
I'm getting an occasional error in Firefox (not Chrome, haven't checked other browsers so far) with the reCaptcha box not loading in the registration form. Refresh loads it some of the time and not others.

Using Firebug, i got this error message : TypeError: cbjQuery.loadCBAntiSpamRecaptcha is not a function.

I realise this isn't a CB issue probably, but just hoped you might have a pointer on what is causing this?

Many thanks

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6 years 9 months ago #294969 by krileon
Replied by krileon on topic ReCaptcha error in Firefox
Ensure CB and CB Antispam are both completely up to date then retry. If issue persists then see if you've some sort of JS compression installed either from your Joomla template or 3rd party extension and disable it then clear cache to see if issue persists.


Kyle (Krileon)
Community Builder Team Member
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The following user(s) said Thank You: LineMine

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6 years 7 months ago #296463 by l3g0s
Replied by l3g0s on topic ReCaptcha error in Firefox
Hi,

I have exactly the same problem.

Have you got any idea ? Did you manage to correct the problem ?
I don't use Joomla cache, I use Cloudflare.
Joomla, CB and CB Antispam are both completely up to date.


Best regards,

Cyril.

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6 years 7 months ago #296464 by krileon
Replied by krileon on topic ReCaptcha error in Firefox
If you've Joomlas reCaptcha enabled it will conflict. Google only allows 1 instance of its JS to be present. Joomlas and CBs have different callback functions and Joomlas will load before CBs, which will cause CB AntiSpam reCaptcha usage to never load.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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6 years 7 months ago #296465 by l3g0s
Replied by l3g0s on topic ReCaptcha error in Firefox
Thank you for your answer.
I have disabled the captcha by default in the Joomla configuration. I will continue my tests to see if this is ok.

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6 years 7 months ago #296469 by l3g0s
Replied by l3g0s on topic ReCaptcha error in Firefox
The problem is still there :(
Sometimes I haven't the captcha and if I refresh the page (need 1, 2, 3... times), the captcha is displayed.

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