Access Denied when updating a super users profile.

6 years 1 month ago - 6 years 1 month ago #302030 by linskill
I have just tried updating my profile from the front end and I keep getting an access denied error. All appears to be fine with other access groups.
Have you any ideas as to where i should start looking?

Joomla 3.8.5
CB 2.1.3
Cheers
Mark

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6 years 1 month ago #302038 by krileon
Is it a white page stating access denied? If so that's likely mod_security and you'll need to contact your host.


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6 years 1 month ago #302044 by linskill
I am not sure what it is. It only seems to affect the superusers group. I use a current version of ACL all appears well there.
I would guess that this is new since 3.8.3 or 4.
I have no idea where to start looking.


Cheers
Mark
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6 years 1 month ago #302045 by krileon
Do you have 2 factor authentication enabled? If so try disabling it and see if issue persists. Please also ensure you've updated to Joomla 3.8.5 as 3.8.4 has known fixed issues.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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6 years 1 month ago #302046 by linskill
Thanks for the quick reply.
No, i am not using 2 factor authentication. and I am running 3.8.5.
Cheers
Mark

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6 years 1 month ago #302048 by krileon
Strange, is there any tabs/fields accessible to super users that aren't available on users profiles? A "Access Denied" error is typically a Joomla error.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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