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[SOLVED] Non-Recurring to Recurring Payment

6 years 1 month ago - 6 years 1 month ago #302885 by fede312
[SOLVED] Non-Recurring to Recurring Payment was created by fede312
For some reason, one of the subscriber's payment was processed as non-recurring.
Can I change his payment settings from the payment center?
How should I proceed with this situation?

Thank you

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6 years 1 month ago #302917 by krileon
Replied by krileon on topic Non-Recurring to Recurring Payment
If you were using Stripe there was a bug where if the initial recurring payment went Pending the charge webhook would change it to single payments. So if using Stripe please be sure to update CBSubs. Yes, you should be able to change it back by clicking the # under the ID column in CBSubs > Subscriptions and adjusting the following.

Autorenew Type: Mandatory (if plan requires recurring) or User-chosen (if you allow them to decide)
Autorecurring Type: Autorecurring with notifications

Kyle (Krileon)
Community Builder Team Member
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The following user(s) said Thank You: fede312

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6 years 1 month ago #302940 by fede312
Replied by fede312 on topic Non-Recurring to Recurring Payment
Actually it was a PayPal transaction, but when he renewed it it now shows up as "Recurring." Weird!
I didn't have any problems with the Stripe plugin after following your instructions.

The system works Rock Solid!

Thanks
The following user(s) said Thank You: krileon

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