Joomla version: 3.9.15 Stable
CB Core: 2.4.3+build.2020.02.07.20.13.26.ec81678eb
Privacy plugin: 6.1.0+build.2019.12.02.18.07.14.df9541195

Editing a user on the back-end (Joomla admin panel -> Community Builder -> User Management) I can change field values, but when I attempt to change privacy settings on that field, the icon/text on the button goes grey (not black like an accepted setting would be), and never changes to black. If I save (or save & close) the user, then re-open them for editing again, the setting shows the unchanged value. If I am editing the privacy and change it back to it's original value, it stays grey (both icon & text). It appears like any change to a privacy setting is not accepted in the back-end.

This happens when editing any user type on the back-end: Super users, or regular Registered users. The account used to login for editing on the back end is the original Joomla Super User account. I have not blocked back-end access for editing privacy options.

Editing them via the front-end however (using the same Super User login), does work. Changed privacy on any field does not 'go grey', it changes to black and will save appropriately.

Attaching two images of what I'm seeing. The first is right after opening the user's record for edit - the field shows permissions to the right with a black icon, and black text.




The second is after choosing a new privacy setting for the field - it changes color on the icon & text to grey, and the privacy setting is never saved on the back-end.




Changing front-end privacy on any field for any user works fine. I'm using the default Isis template for the Admin panel. I had CacheCleaner (plugin from Regular Labs) installed, but deactivating or uninstalling it doesn't change the symptom. I am using a RocketTheme Gantry 5 template for the front-end, but as indicated privacy changes work fine using it. I have RokBooster installed, but disabling it doesn't resolve the issue.


I see the following error line pop up in the Development console for the browser when attempting to change a privacy setting:

jquery-2.2.4.min.js?v=5eb7f75c6a9b7577:1 POST www.my-domain.com/index.php?option=com_comprofiler&view=pluginclass&plugin=cbprivacy&action=privacy&func=save&privacy=af37fb86108da03f15ab26c8e56eaf62&Itemid=305&format=raw 401

That makes it look like there's a permissions error with the attempt to edit the privacy field for that data field (a 401 result), but it's just a guess. I am using SSL across the entire site, for all pages (self-signed cert on the server).

I unpublished all non-core CB tabs, with no change in behavior.

If it was a server setting, it should be blocking front-end changes along with back-end changes (both use AJAX), but it isn't. I'm at a loss for why it is happening.

That appears to have fixed it. It's unfortunate that you can't change the privacy field without saving the entire record, but whatever works.

Thank you.