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Key not valid ??

3 years 4 months ago - 3 years 4 months ago #321499 by rbuelund
Key not valid ?? was created by rbuelund
All of a sudden I get this message upon trying to update: The supplied Site Key does not appear to be valid or has been disabled by administration.

I still have a valid membership...

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3 years 4 months ago #321503 by krileon
Replied by krileon on topic Key not valid ??
We don't have licenses here. That's just your site key for downloading through install from web. Appears the domain doesn't match or there was a problem trying to match the site key. See the below blog post regarding setting up site keys.

www.joomlapolis.com/blog/kyle/18884-updating-and-installing-plugins-the-easy-way

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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3 years 4 months ago #321506 by rbuelund
Replied by rbuelund on topic Key not valid ??
But is has been working fine until after update to CB 2.4.7 ??? Then it stopped working ? I HAVE the site key installed and I have double checked that it is correct for that domain ...

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3 years 4 months ago #321507 by rbuelund
Replied by rbuelund on topic Key not valid ??
Hmm.. now i did a Refresh on the plugin page, and now it is working..

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3 years 4 months ago - 3 years 4 months ago #321512 by krileon
Replied by krileon on topic Key not valid ??
Checked and that language plugin was using an out of date path in our package builder setup. It's now fixed, but you will likely need to copy over your overrides since the file path changed to correctly match the language tag. Note this may result in 2 same language plugins installed. You'd have one with a folder of uk-UA and uk_UA. The old one is uk_UA and once you've moved your overrides over can uninstall uk_UA.

Wrong topic :blush:

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

3 years 4 months ago #321514 by rbuelund
Replied by rbuelund on topic Key not valid ??
Ehmm. I do not understand your answer ?? What has language plugin to do with the download key ??

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