Orphan baskets in CBSubs
- rbuelund
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2 years 3 months ago #327733
by rbuelund
Orphan baskets in CBSubs was created by rbuelund
When a user has signed up for recurring payment (Quickpay gateway) and the creditcard that he signed up with no longer is valid, then if the user activates the subscription with a new card, then the orphaned basket from the old card, is still trying to process payments, but obviously fails every time. How to clean theese baskets - must one delete them manually or what is the best practise here ?
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krileon
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2 years 3 months ago #327754
by krileon
Kyle (Krileon)
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Replied by krileon on topic Orphan baskets in CBSubs
The payment scheduler will give up after 3 failed attempts. Do not delete baskets. You would be deleting the record of those payments and their accompanying invoices. Just leave them alone and let them expire.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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