[SOLVED] [#5629] Users Paying Before Approval- Issue

6 years 5 months ago - 6 years 1 month ago #298339 by cagoffice
Hello,

Our plans are set up so that the user must be approved before they can log in and pay. However, today we have had two users who were able to pay before we approved them. It would appear our settings are no longer working. Do you know how I can check/revise this?

Thanks!

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6 years 5 months ago #298340 by krileon
Replied by krileon on topic Users Paying Before Approval- Issue
Edit your plans and ensure "User Approval by Moderator" is set to "Yes, before payment (override CB)". There's no bypassing this that I am aware of and this behavior wasn't changed anytime soon. If they registered using CB Connect and you are not using the pre-filled form then yes they will bypass confirmation and approval unless CB Connect is configured not to.


Kyle (Krileon)
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6 years 5 months ago #298342 by cagoffice
Replied by cagoffice on topic Users Paying Before Approval- Issue
Yes my settings say "Yes, before payment (override CB)" for User Approval by Moderator.

Strange it happened twice already today.

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6 years 5 months ago #298345 by krileon
Replied by krileon on topic Users Paying Before Approval- Issue
Maybe contact those users and ask what process they went through to pay before being approved by a moderator as I've no idea how they skipped that process.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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6 years 5 months ago #298347 by cagoffice
Replied by cagoffice on topic Users Paying Before Approval- Issue
Better yet, I ran a test and made up an application.

I submitted the application, was able to log in and view the payment screen. Very strange.



Apparently, by logging in, it prompted the system to send me a second email confirmation email as well.
Attachments:

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6 years 5 months ago #298348 by krileon
Replied by krileon on topic Users Paying Before Approval- Issue
The unpaid basket on login display isn't working right as it should be checking to make sure they're active first. Looks like we already have a bug ticket to fix this.

#5629


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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