Hi,

We did a membership fee increase, which meant that we had to make new plans for our members at the increased rate.

We have a mailer that gets sent when a member's plan has expired and the grace period has expired. What is happening is that members are getting the expired plan mailer message when there old plan has expired, even if they have started a new subscription plan at the increased price.

The new plan is just added to the member's existing plans, but really their old plan should be expired when the buy the new plan, not wait until the expiry date plus grace period to expire. Is there a way to do this automatically with the new plan. (Note that everyone has a free plan and they may have a paid plan as well).

The second question is there a way to stop the mailer emails from going out when the members old plan expires if they already have purchased a new plan? Can we use the Mailer Conditions to set this up and if so, what would we use?

Thank you.