About VAT field into basket page of CB Subscription

4 months 2 weeks ago #305785 by lucablue
Hi,
I've another problem, maybe a bug, with CB Subscription.
When I go into the basket page with the plan insert into it, there are my data taken from my account of the website. There is no VAT field, even if into the global configuration page I've set it to the registration field I've created to insert it.

If I click on "Change invoice information" in that page, this field appear just for half a second and then disappear again.

Result: the user cannot insert or confirm his VAT number and I, as administrator, cannot see it but I go into his user page from backend of CB.

Any idea?
Thank you
4 months 2 weeks ago #305795 by krileon
It only asks for VAT if you supply a Company name. Invoice Address fields are only maintained specifically from the basket page. They can be synchronized from a field value if you want, but that only happens once and is configured in CBSubs > Settings > Display > Invoices.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
4 months 2 weeks ago #305801 by lucablue

krileon wrote: It only asks for VAT if you supply a Company name. Invoice Address fields are only maintained specifically from the basket page. They can be synchronized from a field value if you want, but that only happens once and is configured in CBSubs > Settings > Display > Invoices.


Yes, as you can see in the picture, I've set the VAT field with my cb_codicefiscale that is present in registration form.


The problem is that not appears into basket page...
If I enter the company name appear a blank field, not sync, but I need it for companies and personal ( in Italy is Codice Fiscale) to create my invoice.
Attachments:
4 months 2 weeks ago #305809 by krileon
The sync only happens once typically after registration or on first purchase if their invoice address hasn't synchronized yet.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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