We started having users contact us this week to tell us they are unable to upload their .pdf files in the application form. They receive an error message. I looked into this further and they are correct. For some reason, it has stopped working. And also, the font is incredibly small. Help!
Here is me uploading the documents:
Here is the error message I receive after hitting the apply button:
Attachments:
Last edit: 5 years 8 months ago by krileon. Reason: Added [SOLVED] tag to subject
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Hi Krileon,
We have performed some test and all is working from the back end profile edit and from the front end profile edit but not when a user performs the registration.
We were able to sort out the issue with the font size. Any help with the upload would be greatly appreciated.
Thanks so much,
Are you applying any conditions to the field with CB Conditional? Try disabling those conditions or unpublishing CB Conditional and see if issue persists. The error you're seeing is being thrown from PHP side of the validation.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
If the file field is marked required and you're viewing registration there shouldn't be a dropdown to select what to do. Something would have to be altering the guest user object and setting a value for the field for it to be doing that. Try creating a new file field just below those and marking it required and see if it displays correctly. If it does mark the other 2 as not required and see if the new one works fine. I'm not sure what has happened with your existing file fields.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.