[#7239] CBsubs Stripe Dispute no feed back

2 weeks 6 days ago - 2 weeks 2 days ago #306451 by activha
Hello

We have three payments disputed with Stripe using the SEPA mode.

It seems like CBsubs still considers these payments as completed and invoices are marked as paid and we don't have any indication in CBsubs logs

Could you check ?

Thanks
Jean
2 weeks 5 days ago #306452 by krileon
The payment has still gone through and completed during a dispute. It's only reversed at the resolution of the dispute if necessary. At which point Stripe should send a cancel IPN to cancel the subscription. Has this not happened? If not you'll need to PM backend super administrator login credentials and provide details on what users this applies to so I can review the IPNs sent by Stripe. There is no specific implementation for disputes nor does there really need to be as the resolution of the dispute is all that'd matter to CBSubs (if it needs to cancel or not).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
2 weeks 2 days ago #306489 by activha
Hello

No there is no cancel subscription nor notices on CBSubs
I have added info on private message
2 weeks 2 days ago #306491 by krileon
Then Stripe isn't sending a cancellation notification for whatever reason when a subscription payment dispute is lost. You'll need to cancel them manually at Stripe when handling the dispute. Will review implementing automated support for dispute IPNs to pause and cancel subscriptions in a future release.

#7239


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: nant
Moderators: beatnantkrileon
Time to create page: 0.375 seconds
Facebook Twitter Google LinkedIn