Image Upload Frontend no longer working

8 months 2 weeks ago #308425 by abo
On (at least two tested) websites it appears no longer possible to upload avatars or canvas images in the front end.

The tabs for canvas and portrait do appear and offer the option for uploading a new image or choosing from the galery in the select field. But nothing happens, i.e. the actual upload procedure (or galery selection) does not start.

Any thoughts on what I am missing? (it used to work - but I don't know for how long the function is broken)

Joomla 3.9
PHP 7.1 and 7.2
CB 2.2.1
8 months 2 weeks ago #308433 by krileon

CB 2.2.1

Please ensure you've the latest build release installed. Latest is 2.2.1+build.2018.11.01.17.21.41.e3e5bf527. If issue persists switch to default Joomla protostar template and retry to rule out template conflicts.


Kyle (Krileon)
Community Builder Team Member
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8 months 2 weeks ago - 8 months 2 weeks ago #308440 by abo
Thanks for your feedback.

Unfortunately neither solution brought the desired result.

If the template is the culprit, I guess I need to deinstall the framework as well to test protostar... Or are there other thoughts? (don't want to mess too much with a very live website).

EDIT:
deactivated framework, switched to protostar ... problem still persists.
8 months 2 weeks ago #308446 by krileon
So you select that you want to upload a image, you click the browse button and find the image you want to upload, you select the image, then you click Update, it then saves the profile, but the image you selected isn't uploaded. Is this correct? if not please provide exact steps of where it's failing. If the profile does successfully update it might be something PHP side. If it doesn't then it maybe JS related. To check for JS related press F12 to open your browsers developer tools, click console, then refresh the page. Now check if there's any fatal (they'll be red) JS errors present before and during image upload attempt.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
4 months 2 weeks ago #311036 by abo
actually ... no.
When I select "Upload Avatar" (select from galery, for that matter) that field appears in the selection field. But ther browser button to select a picture or the lightbox for existing avatars do not appear - i.e. nothing happens.

I assume it's some kind of js problem - but unfortunatley ... I am too much of "lay person" to know what to do...

Thanks.
4 months 2 weeks ago #311045 by krileon
Switch to default Joomla protostar template, clear Joomla cache, then retry to see if it's a possible JS issue coming from your template. If issue persists ensure everything installed (CB, CB plugins, and other extensions) is completely up to date then retry. If issue still persists press F12 to open your browsers developer tools, now click the Console tab, next refresh the profile edit page and try to use the dropdown and see if any fatal JS errors are present in the console (they'll be red).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: abo
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