Cancelled SignUps at Paypal Cause 'Not Initiated' Basket

1 week 2 days ago #308977 by bins
As mentioned in another post, I am getting a lot of not initiated baskets.

The Tax ID issue is part of it, but I have tested a transaction to paypal and then just stopped/closed the browser. This basket is showing as not initiated and has to be cancelled. This annoys the member and/or admin.

Can we get around this?
1 week 2 days ago #308979 by krileon
So they went to pay, got to PayPal, but didn't pay and just left? That's normal behavior then. The basket is exists with no payment information sent to it. It should expire based off your expiration parameters in CBSubs > Settings > Display > Baskets. There's nothing more we can do about this. We've no means of tracking their behavior once they leave the site. The default for an unpaid basket is to expire in 3 hours.


Kyle (Krileon)
Community Builder Team Member
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1 week 2 days ago #308985 by bins
If I go to pay manually, as admin, I get the 'not initiated' status message in the basket!

If they pay by phone or bank transfer, we have to cancel the transaction and start again! This is a pain!
1 week 1 day ago #309000 by krileon

If I go to pay manually, as admin, I get the 'not initiated' status message in the basket!

Pay manually as admin where? In backend? You should only be able to pay baskets from backend if they're marked Pending. Typically this is only done for baskets that confirmed through the Offline payment gateway.

If they pay by phone or bank transfer, we have to cancel the transaction and start again! This is a pain!

They should be using the Offline payment gateway for that. No click PayPal and abandon it.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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