CB-Subs - The group change on subscription is no longer taking place

4 days 4 hours ago #318702 by JerryK132
We are finding that people are subscribing to our Annual Membership plan but the group change associated with the plan doesn't happen any more. We are having to do them manually.

Also, one of our upgrade plans which has always been visible to administrators in the back-end is no longer visible.

These two problems may be related and also seem to date from the last general CB upgrade we carried out a few days ago.
4 days 3 hours ago #318703 by krileon

We are finding that people are subscribing to our Annual Membership plan but the group change associated with the plan doesn't happen any more. We are having to do them manually.

Are you giving them usergroups using the "User Group" parameter under the Access tab or using CB Auto Actions?

Also, one of our upgrade plans which has always been visible to administrators in the back-end is no longer visible.

Do you have any conditions on the plan that could be blocking access? When I reviewed your install for your recurring payments issue you had some strange conditions on your plans where it was requiring the plans self to be registered or unpaid, but that was only for the recurring plan. A plan can't condition itself for upgrade.

These two problems may be related and also seem to date from the last general CB upgrade we carried out a few days ago.

It's possible you were using something in a way that was actually just a bug and the bug was then fixed. If the configuration doesn't make sense then it's often just a bug if it somehow works. For example if Plan A conditions for upgrade to have Plan A as active or unpaid it's an invalid condition; it may work for one reason or another, but it shouldn't.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
4 days 2 hours ago #318711 by JerryK132
We are using the "User Group" parameter under the Access tab.

I don't think we have any strange conditions set. The plan which has vanished is the Low Income confirmed.

I take your point that maybe we were maybe relying on a bug, but I'm not sure where. I've restored your permissions if you would like to have a look again.
4 days 1 hour ago #318712 by krileon

We are using the "User Group" parameter under the Access tab.

Are all plans doing this or just the Annual Membership plan? Does it fail to give their usergroup in frontend only, backend only, or both? Note when subscribing from backend the user save may override usergroup changes made by the plan so you should change their usergroup during profile edit where you'd be selecting a subscription to give them.

I don't think we have any strange conditions set. The plan which has vanished is the Low Income confirmed.

I take your point that maybe we were maybe relying on a bug, but I'm not sure where. I've restored your permissions if you would like to have a look again.

Looks like you've the following condition on the plans upgrade check.

Any of the following plans subscriptions: PLANS_SELF and OTHER_PLAN
Must be in state: Active
Or can be purchased same time: No: those plan(s) must already be existing

So a user can only upgrade to the plan if they're already actively subscribed to OTHER_PLAN having PLANS_SELF selected does nothing here.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
4 days 1 hour ago #318714 by JerryK132
It seems that the various plans which set a group fail. Not just the one. We are talking front end subscribers. So we go in after and change group (and history). Have not checked backend for similar problem. Will do so.

Will check the PLANS-SELKF shortly
4 days 37 minutes ago #318716 by krileon
The usergroup change doesn't take affect unless the user has become completely active. So if they're pending payment for example the usergroup change won't happen yet. It sounds like either that's the case or something else is performing a user store after CBSubs causing the usergroup change to revert. I'm not seeing any usergroup assignment issues across 3 test installs so it's likely a conflict of some kind existing on your install. Are you using CB Auto Actions to modify users fields, etc.. after a subscription becomes active for example?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Moderators: beatnantkrileon
Time to create page: 0.412 seconds

Facebook Twitter LinkedIn