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Paypal: Error: Received FAIL result message from Paypal: 4020
- daedalusteks
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3 years 6 months ago #321006
by daedalusteks
Paypal: Error: Received FAIL result message from Paypal: 4020 was created by daedalusteks
Setting up paypal with subs and had this error. Although Payment did go through, would want to know if this can be rectified. Also there is no record of payment as well.
Goes to url thechronicbrickroad.com/index.php/my-account/available-subscriptions?cbpgacctno=4&cbpbasket=4&do=gw&result=success&cbpid=cbp5f8a00cdd6330410403203&amt=24.99&cc=USD&cm=4&item_name=Basic%20Rollers%20Box%20for%20daedalusteks&item_number=M5-42-1&st=Completed&tx=8XY3971346859813B
States no suitable basket, which is weird.
Can we haz helpz?
Goes to url thechronicbrickroad.com/index.php/my-account/available-subscriptions?cbpgacctno=4&cbpbasket=4&do=gw&result=success&cbpid=cbp5f8a00cdd6330410403203&amt=24.99&cc=USD&cm=4&item_name=Basic%20Rollers%20Box%20for%20daedalusteks&item_number=M5-42-1&st=Completed&tx=8XY3971346859813B
States no suitable basket, which is weird.
Can we haz helpz?
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krileon
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3 years 6 months ago #321021
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Paypal: Error: Received FAIL result message from Paypal: 4020
I assume you're using the standard PayPal gateway included. Typically a 4020 error means a configuration error. Verify all the following are correct.
PayPal Business (email or secure merchant ID)
PayPal Main receiver account (email) (if Business is different from your main account)
Your PayPal Identity Token
For "PayPal Business" I suggest setting this to the Merchant ID that PayPal provides. "PayPal Main receiver account (email)" should always be set to the email address marked Primary. "Your PayPal Identity Token" is copy-error prone where you may have leading/trailing spaces or only part of the string copied so be sure that's correct as that is typically what is causing this issue.
PayPal Business (email or secure merchant ID)
PayPal Main receiver account (email) (if Business is different from your main account)
Your PayPal Identity Token
For "PayPal Business" I suggest setting this to the Merchant ID that PayPal provides. "PayPal Main receiver account (email)" should always be set to the email address marked Primary. "Your PayPal Identity Token" is copy-error prone where you may have leading/trailing spaces or only part of the string copied so be sure that's correct as that is typically what is causing this issue.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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