Hello Team,

My client wants to use a discount voucher against CB Subs plan with recurring monthly payments. I have added the voucher in promotions, the discount of which is the same value as the monthly payment. Needless to say that when I tested the voucher it ended up as an error and did not complete. I am guessing this is because the value was reduced to 0.00 so nothing for the payment gateway to process.

Is there any way this can work? If not, is there any other way the client can use a voucher to give a free month when the plan is a monthly payment?

Many thanks
David

Hi Kyle,

I had already tried that but I did notice that somehow I hadn't selected a plan. In the screenshot I have included all settings from that tab.

The subsequent test caused the same result - no error but did not complete.

Error
Submitted payment request didn't return an error but didn't complete. Please contact site administrator to check error log.

Form displays...

Summary
Art. Num. Item Price
Subscription Plan: 1 month for 3cellhosting £4.99 per one month
Sub-Total £4.99
One month free − £4.99, then £0.00
Total for first payment Free, then £4.99 per one month

Am I missing something?

Checked history and here is the error...


stripe Stripe Payment Intents API error returned. ERROR: This value must be greater than or equal to 1. CODE: parameter_invalid_integer


Call trace:
called in class cbpaidHistory::logError() on line 570 in file cbpaidPayHandler.php
called in class cbpaidPayHandler::_setLogErrorMSG() on line 3520 in file cbpaidsubscriptions.stripe.php
called in class cbpaidstripeoem::getStripePaymentIntentSecret() on line 439 in file cbpaidsubscriptions.stripe.php
called in class cbpaidstripeoem::_drawCCform() on line 593 in file cbpaidCreditCardsPayHandler.php
called in class cbpaidCreditCardsPayHandler::displayPayForm() on line 143 in file cbpaidCreditCardsPayHandler.php
called in class cbpaidCreditCardsPayHandler::resultNotification() on line 1065 in file cbpaidsubscriptions.stripe.php
called in class cbpaidstripeoem::resultNotification() on line 653 in file cbpaidControllerCBTab.php
called in class cbpaidControllerCBTab::getTabComponent() on line 1142 in file cbpaidsubscriptions.php
called in class getcbpaidsubscriptionsTab::getTabComponent() on line 91 in file cbpaidControllerCBComponent.php
called in class CBplug_cbpaidsubscriptions::getCBpluginComponent() on line 880 in file cbPluginHandler.php
called in class cbPluginHandler::call() on line 1427 in file cbTabs.php
called in class cbTabs::_callTabPlugin() on line 1541 in file cbTabs.php
...

So it looks like there is an issue with Stripe when payment value is zero.

Kind regards
David

Hi Kyle,

OK, tried that but with same result.

Attached is screenshot of front end result.



The history log shows the same stripe error.

Here are the plan price settings...



Many thanks
David