Warning: Restoring backup a website with CB & Paid Subscriptions

1 month 1 week ago #326302 by RobertvanderHulst
Today I had to restore a backup of our website (files & database) that I had made with Akeeba.

During the restoration process the website suddenly started sending messages to subscribers that their subscription had ended.
At the end of the restoration process everything was fine, the subscriptions were valid, but the emails were already sent.
We use an external office 365 smtp server for the mail.

I could have probably prevented this by (temporary) disabling the email account that the website uses.
But I had no idea that this could happen.

I am not sure if you can prevent this or even reproduce this, but maybe a warning in the documentation could be added ?


Please Log in to join the conversation.

1 month 1 week ago #326303 by krileon
During backup restores it's best to turn off emailing globally within Joomla and set Joomla globally to offline mode. Not really something for us to document as we're not doing the restoring; Akeeba is.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.150 seconds

Facebook Twitter LinkedIn