[SOLVED] Reactivate Doesn't List Current Year?

9 years 3 months ago - 9 years 2 months ago #220490 by mohsho
I'm pretty sure that I've seen a thread on this topic, but I couldn't find it again.

I have imported subscriptions from another membership system. For memberships that expired in 2011 or earlier, the reactivation year is always listed as the next year, not 2013, as it should be.

And I believe in the old thread that I saw, there was nothing like, "Yes, this is a bug. You can find a patch for it here..." Which I thought was kind of strange, since CBSubs is not a free product.

Help please.

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9 years 3 months ago #220507 by krileon
Replied by krileon on topic Reactivate Doesn't List Current Year?
Yes, it's bugged. It's either due to timezone not being set to UTC or the dates for the subscription are messed up. You can fix the dates within CBSubs > Subscriptions and click the id of the subscription under the ID column. Understood you resolved and figured this out already with your below topic.

www.joomlapolis.com/forum/256-cbsubs-support/206969-3630-renewal-year--last-year?start=6


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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9 years 3 months ago #220520 by mohsho
Replied by mohsho on topic Reactivate Doesn't List Current Year?
Ok, so I tried what you said - editing the subscription by clicking on the subscription ID. I didn't change anything, but I clicked on save. I still have the same problem.

The other thread was a bit different and yes I've figured that one out, but it doesn't solve this problem.

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9 years 3 months ago #220587 by krileon
Replied by krileon on topic Reactivate Doesn't List Current Year?
Ensure your plan on the Pricing tab has "Manual renewal extends expiration date as follows:" set to "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)" so the renewal doesn't have to be from date of expiration, but can be from date of renewal.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

9 years 3 months ago #220603 by mohsho
Replied by mohsho on topic Reactivate Doesn't List Current Year?
My plans already had this option selected. Anything else that I can try?

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9 years 3 months ago #220744 by krileon
Replied by krileon on topic Reactivate Doesn't List Current Year?
Not that I am aware. It's a bug and we've a bug ticket for it, but it has not been investigated yet. Does it at least renew for the correct year?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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