Can admin edit a payment date?
- itsjeff
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7 years 2 months ago #291197
by itsjeff
Can admin edit a payment date? was created by itsjeff
I have a question from a client who is managing a site with paid memberships.
Is it possible to edit the payment / transaction completed date? They added a member subscription who paid "offline" by accessing the user as a moderator in front end. They entered 7/27/2017 instead of 7/27/2016. I am unable to find how to edit this (if it's possible) in the admin or elsewhere.
If it would have to be done manually in the database, I am capable of doing that, but would love reassurance that changing that one value wouldn't affect anything or need to be updated in multiple places.
Please advise. Thanks,
Jeff
Is it possible to edit the payment / transaction completed date? They added a member subscription who paid "offline" by accessing the user as a moderator in front end. They entered 7/27/2017 instead of 7/27/2016. I am unable to find how to edit this (if it's possible) in the admin or elsewhere.
If it would have to be done manually in the database, I am capable of doing that, but would love reassurance that changing that one value wouldn't affect anything or need to be updated in multiple places.
Please advise. Thanks,
Jeff
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- itsjeff
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7 years 2 months ago #291199
by itsjeff
Replied by itsjeff on topic Can admin edit a payment date?
Also, would an alternative be to delete the payment and add a new one with the proper date? Or is it a bad idea to be deleting payments and such..
It's not a huge hassle to edit the DB if needed, and I'm sure they'll be more careful having had this happen. I just would like to know the best practice to correct an issue like this. Thanks again.
It's not a huge hassle to edit the DB if needed, and I'm sure they'll be more careful having had this happen. I just would like to know the best practice to correct an issue like this. Thanks again.
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krileon
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7 years 2 months ago #291240
by krileon
Kyle (Krileon)
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Replied by krileon on topic Can admin edit a payment date?
Payments and baskets can not be edited. Only subscriptions can be edited. Both Payments and baskets can be deleted in the respective views in backend. If you need to modify the payment or basket you'll have to do so directly in your database. Specifically in _cbsubs_payments (payments) or _cbsubs_payment_baskets (baskets).
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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The following user(s) said Thank You: itsjeff
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- itsjeff
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7 years 1 month ago #291885
by itsjeff
Replied by itsjeff on topic Can admin edit a payment date?
Thank you Krileon. I'm experienced with DB work so it's not a big deal, but would you suggest one method over the other, to resolve the issue of an erroneous payment date?
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- krileon
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7 years 1 month ago #291904
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Can admin edit a payment date?
As you can't modify payment or basket details from CBSubs you'll have to change them directly in the database tables _cbsubs_payments (payments) and _cbsubs_payment_baskets (baskets). There's no other method for adjusting either at this time.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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