Promotion not being asked at invoice
- UniMult
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7 years 2 weeks ago #292751
by UniMult
Promotion not being asked at invoice was created by UniMult
Community Builder 2.1.2
CBsubs 4.1.0
I had promotions working so users could enter a promo code for a discount at the time of showing the invoice. Now, the place to enter a promo code is not being displayed. I have no end date on the promotion and I am selecting the proper plan that matches the available promo.
If I remember correctly, the promo should be asked before going to paypal - right?
CBsubs 4.1.0
I had promotions working so users could enter a promo code for a discount at the time of showing the invoice. Now, the place to enter a promo code is not being displayed. I have no end date on the promotion and I am selecting the proper plan that matches the available promo.
If I remember correctly, the promo should be asked before going to paypal - right?
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krileon
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7 years 2 weeks ago #292756
by krileon
Kyle (Krileon)
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Replied by krileon on topic Promotion not being asked at invoice
The promotion input should be displayed on the basket before clicking the payment button. Do you have only 1 gateway available? If so does enabling a second (e.g. offline or dummy) display it again? Is this happening to renewals and new subscriptions or just one of the two? Is "Maximum uses in total (0=unlimited)" and "Maximum uses per customer (0=unlimited)" set to 0 for unlimited uses within your promotion?
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- UniMult
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7 years 2 weeks ago #292765
by UniMult
Replied by UniMult on topic Promotion not being asked at invoice
I have PayPal Pro and Offline but I don't know how to just use the Offline to test. I don't see the promo entry for either upgrade or new. After selecting the plan, I get a screen that shows the total and asks for the billing address and "Click to Subscribe" button - which launches PayPal. There is no promo code entry on this screen.
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- UniMult
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7 years 2 weeks ago #292766
by UniMult
Replied by UniMult on topic Promotion not being asked at invoice
Yes, the max settings are both 0.
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- krileon
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7 years 2 weeks ago #292787
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Promotion not being asked at invoice
Strange, try creating a new promotion leaving everything on default except ensuring it's a coupon code usage then see if the promotion input is showing.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- UniMult
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7 years 2 weeks ago #292792
by UniMult
Replied by UniMult on topic Promotion not being asked at invoice
I created a new promotion and the promo code entry did show up. I ended up unpublishing my existing promotions and creating new ones. Now the promotions can be used again.
Thanks.
Thanks.
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