Unsubscribe Error

6 days 18 hours ago #304571 by krileon
Strange, I don't recall them ever charging to cancel subscriptions from API. Cancelling and refunding via API has always been free as far as I'm aware. Must be a recent change with accounts that were already using it being grandfathered in. Best I can suggest is to remove the API credentials from your PayPal gateway and it'll tell them to cancel at PayPal from their PayPal account until we can figure out the best way to implement their cancel button that doesn't require API access.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
5 days 12 hours ago #304632 by micheleq
I got this from PayPal today:

I apologize for any inconvenience. Can you please confirm whether you have implemented the first two points via Community Builder and even still facing this issue.


Kyle, you took a look at it and it is as intended right?
5 days 12 hours ago #304634 by krileon
We have only implemented "2) The below API is used to cancel recurring subscriptions.". We have no implemented "1) PayPal have an API available to Unsubscribe the profile, were you just link directly to PayPals unsubscribe URL from Community Builder unsubscribe button if no API credentials are supplied. Can you please check this with the Community Builder developer.". We've this implemented in 2checkout so it would appear the capability is there in CBSubs. Have made note of this in the feature ticket created earlier. Only workaround I can suggest is remove the API credentials and CBSubs will inform the user they need to cancel from within their PayPal account.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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