Manual Update of Membership/Subscription Renewal Date

6 years 3 months ago #300755 by jhurlbur
I am working on installing CB Subs in my membership site. I have a use case where we have members that for what ever reason don't renew from within the site. Is there an admin panel that i haven't found that would allow a site administrator to manually initiate/complete the membership renewal ? I know that i can update the field in the database but I am looking for someway to do that within the site so it is less error prone.

Thanks

Please Log in to join the conversation.

6 years 3 months ago #300761 by krileon
You can renew them manually by editing within CB > User Management and there's a checkbox to renew their subscription, but this will not record a payment. To record a payment you can go through the frontend purchase process on their behalf by being logged in as a CB Moderator, navigating to their profile, and using their Subscription tab as they would. If you've an offline payment gateway you can utilize that to confirm an offline payment then in CBSubs > Baskets pay the basket to record a payment and renew the subscription.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: nant

Please Log in to join the conversation.

Moderators: beatnantkrileon
Time to create page: 0.150 seconds

Facebook Twitter LinkedIn