[SOLVED] [#7021] Importer DB Error
- bins
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6 years 2 months ago - 6 years 2 months ago #301775
by bins
[SOLVED] [#7021] Importer DB Error was created by bins
I am trying to close a membership level/plan and want all people in that plan to become expired.
I go to Import and choose Source as 'Free Plan' & 'Active'.
Import Destination 'Free Plan' & 'Expired' - date from Y2K (very old).
When I run the importer I get:
1064 You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')' at line
I have run all of the CB and Joomla DB checks and all run clear.
Help!
I go to Import and choose Source as 'Free Plan' & 'Active'.
Import Destination 'Free Plan' & 'Expired' - date from Y2K (very old).
When I run the importer I get:
1064 You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')' at line
I have run all of the CB and Joomla DB checks and all run clear.
Help!
Last edit: 6 years 2 months ago by beat. Reason: Added [SOLVED] tag to subject
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krileon
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6 years 2 months ago #301780
by krileon
Kyle (Krileon)
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Replied by krileon on topic Importer DB Error
Is the free plan a free lifetime plan? If so do you have CBSubs configured to create subscriptions for free lifetime plans within CBSubs > Settings > Global? If not please enable that and see if that solves it.
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- bins
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6 years 2 months ago #301785
by bins
Replied by bins on topic Importer DB Error
'Create Subscriptions also for free lifetime plans' is set to yes.
I have played around with this setting and 'Allow Free Registered Users (without subscriptions)' and all gave the same response.
I have played around with this setting and 'Allow Free Registered Users (without subscriptions)' and all gave the same response.
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- beat
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6 years 2 months ago #301851
by beat
Beat - Community Builder Team Member
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Replied by beat on topic [SOLVED] [#7021] Importer DB Error
Thanks for your detailed report. I could reproduce the issue (got tracker number #7021), and find the reason and fix it in the nightly just released to downloads.
Hope that allows you now to import your plans. Please make sure that they are not exclusive with existing active subscriptions, as that's something that the import function is checking.
Hope that allows you now to import your plans. Please make sure that they are not exclusive with existing active subscriptions, as that's something that the import function is checking.
Beat - Community Builder Team Member
Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks
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- bins
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6 years 2 months ago #301852
by bins
Replied by bins on topic [SOLVED] [#7021] Importer DB Error
Great - I will try the nightly build.
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