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[#7099] Stripe Update?

5 years 11 months ago #304443 by wjgadmin
Replied by wjgadmin on topic Stripe Update?
the metadata does match the payment basket order_id and the user_id matches as well. sounds like this is an anomaly.
i have double/triple checked and everything matches correctly on stripe, but not working on cbsubs. very strange, i am contacting the user now to see if we can cancel & repay.

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5 years 11 months ago #304444 by krileon
Replied by krileon on topic Stripe Update?
Looks like this can happen if the payment form times out during the basket storage process for whatever reason. At that point the charge has already been initiated at Stripe. Will implement handling for this in the IPNs to go ahead and pay the basket flipping it from NotInitialized to Completed properly when the charge IPN comes through.

Kyle (Krileon)
Community Builder Team Member
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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5 years 11 months ago #304445 by wjgadmin
Replied by wjgadmin on topic Stripe Update?
nice! you were able to isolate it down :)
thank you for the upcoming release, would you be so kind as to update this ticket?
to confirm, will that in any way ever cause a user to gain access if the payment was timed out but not actually completed?

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5 years 11 months ago #304446 by krileon
Replied by krileon on topic Stripe Update?

nice! you were able to isolate it down

I honestly hope so. It was the closest I could get to replicating payment at Stripe, but no payment in CBSubs. It however didn't return me to the basket it just displayed a white page as result of timeout. I honestly have no clue how your user hit the situation they did, but may have been a combination of caching and timeout issue. With next release baskets in NotInitialized with an IPN that comes through should properly pay to help circumvent this issue as it technically could happen in extremely rare cases when Stripe successful pays, but CBSubs times out after that HTTP call.

to confirm, will that in any way ever cause a user to gain access if the payment was timed out but not actually completed?

No, they can't gain access without Stripe reporting the payment was successful.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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5 years 11 months ago #304448 by beat
Replied by beat on topic Stripe Update?
Latest build with that fix is now available in downloads.
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5 years 11 months ago #304450 by wjgadmin
Replied by wjgadmin on topic Stripe Update?
Thank you so much!

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