Subscription AND Purchase
- wjgadmin
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5 years 6 months ago #307578
by wjgadmin
Replied by wjgadmin on topic Subscription AND Purchase
lifetime plans was indeed configured correctly so that wasn't the issue. Ironically I have isolated it down to a single subscription causing the issue. for some reason so long as I'm subscribed to that plan I am unable to subscribe to any other non exclusive, but exclusive plans are fine and work as expected.
i have gone through the settings and changed them but can't seem to figure out what is the issue with that single plan. any thoughts?
i have gone through the settings and changed them but can't seem to figure out what is the issue with that single plan. any thoughts?
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krileon
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5 years 6 months ago #307584
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Subscription AND Purchase
So your other exclusive plans work fine with purchasing the non-exclusive plans? Have you tried actively subscribing to one of your other exclusive plans then subscribing to a non-exclusive plan (separate purchase) to confirm they work fine together? If they do then I'm not sure what could be causing the issue with only that 1 specific exclusive plan; possibly a condition configured under the Workflows tab of your exclusive or non-exclusive plans?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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