Urgent Error - Payments
- wjgadmin
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5 years 1 week ago #311684
by wjgadmin
Urgent Error - Payments was created by wjgadmin
hi,
I have an urgent matter and would appreciate your assistance. When we do a search for payments we get the following error:
1054 Unknown column 'j.plan_id' in 'where clause'
I've restored the DB multiple times and each time I can view the payments again, however when I do a filter for payments based on a particular plan the error above is displayed again and then we are not able to view any payments at all. Please advise.
I have an urgent matter and would appreciate your assistance. When we do a search for payments we get the following error:
1054 Unknown column 'j.plan_id' in 'where clause'
I've restored the DB multiple times and each time I can view the payments again, however when I do a filter for payments based on a particular plan the error above is displayed again and then we are not able to view any payments at all. Please advise.
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krileon
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5 years 1 week ago - 5 years 1 week ago #311710
by krileon
Kyle (Krileon)
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Replied by krileon on topic Urgent Error - Payments
Don't use the "Plan" filter within CBSubs > Payments under "Payments filters". At this time it's bugged. All the other filters should work fine. To clear the issue just log out and back in to clear the filter.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 5 years 1 week ago by krileon.
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- wjgadmin
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5 years 1 week ago #311717
by wjgadmin
Replied by wjgadmin on topic Urgent Error - Payments
Ok thank you for letting me know. Is this on the bug resolution list for the next update?
We use this quite a bit because we have multiple plans. Thank you
We use this quite a bit because we have multiple plans. Thank you
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- krileon
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5 years 1 week ago #311719
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Urgent Error - Payments
Yes, we of course have plans to fix the issue. Likely caused by some recent optimizations made in our XML parsing engine.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- wjgadmin
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5 years 1 week ago #311721
by wjgadmin
Replied by wjgadmin on topic Urgent Error - Payments
Got it, thank you 
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