[SOLVED] Plan invisible ?
- RobertvanderHulst
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4 years 3 months ago - 4 years 3 months ago #316004
by RobertvanderHulst
[SOLVED] Plan invisible ? was created by RobertvanderHulst
We have a special plan on our website for some of our customers. This plan is a "Free subscription".
I am not sure what changed or if we f**cked up our configuration, but before I could see this plan in the backend on the subscription page of a user and select it for a user. Now it is only visible on pages for users that are already in this plan.
Of course I do not want users to be able to register to this plan in the front end.
Which settings determines that the plan is not visible in the backend ?
I have set on the workflow page:
Allow registrations: Yes
Allow upgrades: Yes
I have set on the Access page:
Published: Yes
Allow new subscriptions: Yes
Allow access from site frontend: No
Visible for Access Level: Super users
Visible for Group (and above this group): Super users
On the Subscription tab in the back end I only see the other plan and "None", unless the user is already in the plan.
Robert
I am not sure what changed or if we f**cked up our configuration, but before I could see this plan in the backend on the subscription page of a user and select it for a user. Now it is only visible on pages for users that are already in this plan.
Of course I do not want users to be able to register to this plan in the front end.
Which settings determines that the plan is not visible in the backend ?
I have set on the workflow page:
Allow registrations: Yes
Allow upgrades: Yes
I have set on the Access page:
Published: Yes
Allow new subscriptions: Yes
Allow access from site frontend: No
Visible for Access Level: Super users
Visible for Group (and above this group): Super users
On the Subscription tab in the back end I only see the other plan and "None", unless the user is already in the plan.
Robert
Last edit: 4 years 3 months ago by krileon. Reason: Added [SOLVED] tag to subject
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krileon
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4 years 3 months ago #316008
by krileon
Kyle (Krileon)
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Replied by krileon on topic Plan invisible ?
That would be your issue. The access is checked against the user subscribing to the plan. So when you're editing a user it's checking if that user can access that plan. Due to this being set to Super Users you'll only see the plan while editing Super Users.Visible for Access Level: Super users
Visible for Group (and above this group): Super users
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- RobertvanderHulst
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4 years 3 months ago #316010
by RobertvanderHulst
Replied by RobertvanderHulst on topic Plan invisible ?
Kyle,
Thanks for your reply.
I changed both to "registered" and then it works.
So it was our fault as I expected / feared.
Robert
Thanks for your reply.
I changed both to "registered" and then it works.
So it was our fault as I expected / feared.
Robert
The following user(s) said Thank You: krileon
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