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New subscriptions not registering in CBSubs
- tmoran
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4 years 3 months ago - 4 years 3 months ago #316034
by tmoran
New subscriptions not registering in CBSubs was created by tmoran
Hi,
A number of paid subscriptions are not being logged in my CBSubs installation. They are added to CB users with all details intact and assigned their usergroup, however I've had to manually add them to CBSubs via their backend profile. This seems to happen for 1 in 10 subscriptions, even though I receive payment advice.
At other times, declined payments are still added to CB users, however not to CBSubs. I then have to delete that user and contact them to try again!
Is this a common problem? It seems strange the system works most of the time, however not for others!!
A number of paid subscriptions are not being logged in my CBSubs installation. They are added to CB users with all details intact and assigned their usergroup, however I've had to manually add them to CBSubs via their backend profile. This seems to happen for 1 in 10 subscriptions, even though I receive payment advice.
At other times, declined payments are still added to CB users, however not to CBSubs. I then have to delete that user and contact them to try again!
Is this a common problem? It seems strange the system works most of the time, however not for others!!
Last edit: 4 years 3 months ago by tmoran.
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krileon
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4 years 3 months ago #316047
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic New subscriptions not registering in CBSubs
What payment gateway are you using? Only reason for a new subscription to not be added after paying is the IPN never arrived, your server blocked it, or there was an error processing the IPN. If there was an error it should be in CBSubs > Notifications and/or CBSubs > History Log. As for a declined payment being active it can be the same situation where it originally is accepted and later verification at the gateway (after payment) declines it which should send an IPN for CBSubs to reverse the subscription. In short this typically only happens due to communication problems between your site and the payment gateway.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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