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ACH Debit

3 years 10 months ago #319052 by wjgadmin
ACH Debit was created by wjgadmin
Hi,
I have a user trying to make an ACH payment, however when they click the ACH payments option (via Stripe) it just reloads the page but does nothing. Can you please advise? Thank you

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3 years 10 months ago #319062 by krileon
Replied by krileon on topic ACH Debit
Are there any errors logged in CBSubs > History Log or in CBSubs > Notifications? Do you have ACH Payments enabled in your Stripe account? Contact Stripe if you're unsure if ACH Payments have been enabled or not for your account.

Kyle (Krileon)
Community Builder Team Member
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3 years 10 months ago #319067 by wjgadmin
Replied by wjgadmin on topic ACH Debit
Unfortunately no logs or notifications. I contacted Stripe and they confirmed it is enabled on our account.
When the button is clicked, it only reloads the page quickly as if the API isn't being made.

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3 years 10 months ago #319092 by krileon
Replied by krileon on topic ACH Debit
Review your Stripe payment gateway configuration carefully as incorrect API keys could be the cause of your issue. Press F12 to open your browsers developer console and see if there's any errors in the Console tab when attempting to pay a basket with ACH Debit. Stripe payments are handled using their JS library. Fatal JS errors on the page will break Stripe. When clicking ACH Debt you should see the below popup.



Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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3 years 10 months ago - 3 years 10 months ago #319267 by wjgadmin
Replied by wjgadmin on topic ACH Debit
I apologize for the delayed response. Unfortunately I am getting errors and I am including an image of that below. Please have a look & let me know if you can guide me to a resolution?
Regarding site keys, all is correct and we use the credit card portions of Stripe almost every day without any issues.
Additionally, have you all considered adding a "Zelle" gateway option?
Thank you
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3 years 10 months ago #319274 by krileon
Replied by krileon on topic ACH Debit
yjsg.smoothdrop.js is causing a fatal JS error that could be breaking things. However, there's an error directly from Plaid which is used by Stripe to make ACH Debit payments. Seams Plaid was not setup correctly for Stripe to authorize those payments. See the below instructions from Stripe on how to setup Plaid.

plaid.com/docs/stripe/

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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