Thank you for the answer Rapunzl.

Well, that might be the issue:

The website is hosted in iceland but I am using a domain name from a provider in France to forward to the site.

In the Joomla configuration I use the mail parameters from the French provider (SMTP with authentication).

In the CB configuration I put the "from" and "reply-to" addresses from the French provider also

Using the French provider SMTP works for mass email but not for CB.

Would that be the reason?

Is there a specific parameter to change I could point out to the Icelandic host so that emails go through? In other words, what would be the typical obstacles that I could ask them to check?

Thanks a lot for your help. It is incredibly valuable.

gostram wrote:


I believe that joomla mass mail is also failing with smtp settings, but joomla has a fall back mechanism in place.

try: same smtp setting with smtp authentication off and if that doesn't work, then try phpmailer as option (because this is the most likely fall back)

Thanks a lot for the very prompt answer Nant.

I have tried both the atuhentication off and the phpmailer.

I register a dummy account and get no error message:

"Your registration requires email confirmation and approval. Please follow the confirmation steps sent to you in email. Once approved you will be sent an acceptance notice to the e-mail address you entered.

When you receive approval then you will be able to log in."

But neither the admin or the dummy email received the message.

I had done several tests and sendmail and phpmailer did not work (They also don't work for mass email), which is why I switched to SMTP (with the fallback I guess). SMTP worked like a charm for the mass email (with authentication) but not for CB

I guess that points out to some kind of block at my host in Iceland. I am not too sure what it could be.

Do you know if there is a way to figure out what the blocking could be from the system info in the backend?

Thanks again very much for your help

Please PM (private message) me with backend access and I will take a look.

Got your PM with info - thanks.

Please upgrade to CB 1.2.1 and let me know.

proposed fix for testing:

file administrator/components/com_comprofiler/comprofiler.class.php line 73

insert:

$smtpsecure = $_CB_framework->getCfg( 'smtpsecure' );
if ( ( $smtpsecure === 'ssl' ) || ( $smtpsecure === 'tls' ) ) {
$mail->SMTPSecure = $smtpsecure;
}
$smtpport = (int) trim( $_CB_framework->getCfg( 'smtpport' ) );
if ( $smtpport ) {
$mail->Port = $smtpport;
}

just after:

$mail->Host = $_CB_framework->getCfg( 'smtphost' );

Post edited by: nant, at: 2009/09/18 23:19