Installation Problem

12 years 9 months ago #167160 by DonPapito2
Installation Problem was created by DonPapito2
Hello. I've just bought cbsubs and tried to install id, but on the very first step it didn't work out. When I tried to install cbplug_CBSubs_MAIN_120-E.zip an error appeard that catalog couldnt be created and file deleted.

I noticed that there is 1 year support included. How can I ask anybody from JoomlaPolis to help me install that component and configure in the way I want it to work?

Kind regards

Filip

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12 years 9 months ago #167163 by nant
Replied by nant on topic Re: Installation Problem

DonPapito2 wrote: Hello. I've just bought cbsubs and tried to install id, but on the very first step it didn't work out. When I tried to install cbplug_CBSubs_MAIN_120-E.zip an error appeard that catalog couldnt be created and file deleted.


This means that your website has permission issues that need to be taken care of, or you need to enable the Joomla FTP layer which was introduced exactly to address bad hosts with such permission issues.

I noticed that there is 1 year support included. How can I ask anybody from JoomlaPolis to help me install that component and configure in the way I want it to work?

Kind regards

Filip


These 1 year maintenance support is included which entitles you to maintenance upgrades. Support does not include installation and configuration services, sorry.

We do have installation services which can be purchased however (see your Membership tab for these items).

Best to get permissions issue resolved on your website first.

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12 years 9 months ago #167243 by DonPapito2
Replied by DonPapito2 on topic Re: Installation Problem
If I would like JoomlaPolis specialist to install my CBSubs and configure it in the way I want, how much would it cost?

Kind regards

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12 years 8 months ago #168221 by beat
Replied by beat on topic Re: Installation Problem
We do provide such installation services, as described here:
www.joomlapolis.com/support (in the "Services" tab):

I'm sorry that we have missed somehow this post during this extremely busy celebrations week, and I have emailed you to apologize regarding this as well.

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

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