New CD Subs install

8 years 4 months ago #168236 by dwaine
I have purchased 3 CB Subs licenses which includes the use of 3 development sites. The first 2 projects have gone well. In the development of my last project, because of unrelated issues I have had to uninstall and reinstall the test site (including CB and CB Subs) several times.

Now on my test site, although the CB Subs install seems to have gone OK with the Subscription Plan area reporting the correct license number, I cannot create any Plans. I click on the New Plan and it opens the Plan set up windows, but will not save anything. It will not respond to the "Save", or "Apply" or "Back" link. It only respond to the "Cancel" link.

Could I have somehow exceeded my number of license's by all the deletions and re-installs?
8 years 4 months ago #169328 by krileon
This doesn't sound like a license issue as you'd be blocked from the plans page all together. Please ensure you're not using a custom backend template as this could be a culprit as well. Please also ensure you're not using Joomla 1.6.2, 1.6.3, or 1.6.4 as some JS issues are present preventing some buttons from functioning properly. Please also disable CB plugins 1 by 1 if on Joomla 1.5 as a CB plugin could be conflicting. This can be confirmed by reviewing browser error log while clicking the Save or Apply buttons. Cancel button does not use JS.


Kyle (Krileon)
Community Builder Team Member
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