Cannot import users from a given CMS ACL group

9 years 1 week ago - 9 years 1 week ago #169052 by pgaskin
Hi guys really need help. I cannot import the users from CMS ACL group I chose the group Registered. I have already checked the CB Tools and all are green no errors found.
The problem is after clicking the import button all I get is a blank page...

See screenshots below

Before


After
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9 years 1 week ago #169110 by pgaskin
I need help from this issue ASAP. Thanks

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9 years 1 week ago #169122 by nant
Debugging blank pages is covered in our FAQ section.

You need to turn on Joomla debug to see additional messages that might be present and then also check your server error logs for relevant errors.

Post back this information.

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9 years 5 days ago #169256 by pgaskin
Here is the error mesage after turning on the Joomla Debug.

Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 18 bytes) in /home/examtest/public_html/administrator/components/com_comprofiler/library/cb/cb.database.php on line 1114

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9 years 4 days ago #169327 by nant

pgaskin wrote: Here is the error mesage after turning on the Joomla Debug.

Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 18 bytes) in <span>/</span>home<span>/</span>examtest/public_html/administrator/components/com_comprofiler/library/cb/cb.database.php on line 1114


That's good feedback - now you can read the FAQ article regarding increasing php memory - perhaps you need to ask your host also to help you.

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9 years 3 days ago #169448 by pgaskin
Thank you for the suggestion. I have contacted my host. Will update soon.

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