A month has passed since my last post, which is the term for my sole paid subscription plan. It appears that CB is still auto expiring my memberships. I had set the grace period to the recommended 3 day grace period to try and allow more time for the IPN's to be received from authorize.net, yet still CB either is not getting them or authorize is not firing them. As soon as a member logs in a month later to get their content, it shows that their plan has expired, regardless of the fact that their credit card is still clearing and status as an active subscription on authorize.net's end. I have had new members sign up since my 3 day grace period change, it will be a few more days to see what happens has far as the auto expire problem. Does changing the grace period on existing active plans not get updated to those members plans that already have that plan active?
I'm a bit stumped and can not figure what configuration I have is wrong. I would like to know if others are having similar issues with recurring payments using Authorize.net specifically, maybe there is an API problem? There is a management issue that is arising from the IPN failure, my user base has growing every week with 1 - 2 subscriptions a week. When a user logs in to see that they are expired, (i noticed it only updates the status once they login) I have to fix it after the fact. Besides the manual work of "reactivating" each plan from the User Management panel, customers are walking away thinking that they no longer have a membership or that their card has expired. I notice this expiration only triggers when they log in, which for me is too bad because its too late for me to "reactive" the plan because it does not change plan status until they log in, no way for me to catch the issue before it happens.
I really do like this plugin and have recently updated up to a 15,000 users license and plan to keep going but if I can't figure out this recurring payment IPN issue, I will run into some real trouble when I get a substantial amount of subscribers, the credit cards just have to manage themselves when it comes to auto recurring payments. This is the reason why I bought and implemented this plugin 11 months ago. It has been great but it has some quirky functionality here and there. Help is appreciated, I've searched the forums and can not find people with similar problems to this. I am almost wondering if there are some bugs with the Authorize.net API and CB Subs, it appears to not be the most popular payment processor used for this plugin, but I may be wrong about that. Thanks.