Login problem

12 years 1 month ago - 12 years 1 month ago #192350 by Nenufar
Login problem was created by Nenufar
I've got CB Subscriptions installed on my site www.lusitano.org.uk

I've got an issue when I or others try to log in at the front end of the site - instead of logging in it just loops to the login page




If a user enters their details (correctly) it just loads the same page again.

The issue started in IE and seems to have spread to Firefox. I've upgraded to CB 1.8 which helped initially but it's started again now.

Can anyone help please?

Thank you

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12 years 2 days ago #195652 by Nenufar
Replied by Nenufar on topic Re: Login problem
Hello

I'm still having this problem. How do I get help please?

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12 years 2 days ago #195656 by nant
Replied by nant on topic Re: Login problem

Nenufar wrote: Hello

I'm still having this problem. How do I get help please?


Sorry we missed this post - please use CBSubs Support forum here in the future:
www.joomlapolis.com/forum/256-cbsubs-support

What Joomla version, CB Version, CBSubs Version?

Please test with default Joomla template.

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12 years 2 days ago #195657 by Nenufar
Replied by Nenufar on topic Re: Login problem
Thank you!

I've tried with Joomla default template and get the same plus the message "Your registration process is not yet complete! Please check again your email for further instructions that have just been resent. If you don't find the email, check your spam-box. Make sure that your email account options are not set to immediately delete spam. If that was the case, just try logging in again to receive a new instructions email."

However I've approved the user at the back end - do they need to react to an e-mail if I do that? - and users don't seem to think they have received this e-mail either.

Joomla version is 1.5.22; CB is 1.8, CBSubs is 1.2.2

Thanks again

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12 years 1 day ago #195664 by nant
Replied by nant on topic Re: Login problem
Please check CB User Manager area - if you see red X in the enabled column, then perhaps you have configured CBSubs so that users are required to have a subscription in order to login?

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12 years 1 day ago #195666 by Nenufar
Replied by Nenufar on topic Re: Login problem
there was an X but I enabled the user before she reported the problem (and it's still persisting despite her being enabled)

(How do I configure CBSubs so that users aren't required to have a subscription to login please also?)

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