cbsubs upgrade not cancelling previous membership
- wjgadmin
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12 years 1 month ago #194698
by wjgadmin
cbsubs upgrade not cancelling previous membership was created by wjgadmin
i am using joomla 1.7, cb 1.8 & cbsubs. for some reason when a client upgrades to a different subscription it continues to charge them for the previous subscription also. i would like for it to automatically cancel the previous subscription if they upgrade.
thanks
thanks
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krileon
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12 years 1 month ago #194824
by krileon
Kyle (Krileon)
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Replied by krileon on topic Re: cbsubs upgrade not cancelling previous membership
How did the user subscribe to their previous subscription? PayPal, Authorize.net, etc..?
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- wjgadmin
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12 years 1 month ago #194829
by wjgadmin
Replied by wjgadmin on topic Re: cbsubs upgrade not cancelling previous membership
PayPal was used. That is the only payment gateway I use. The new subscription is also paypal
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- wjgadmin
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12 years 1 month ago #195073
by wjgadmin
Replied by wjgadmin on topic Re: cbsubs upgrade not cancelling previous membership
Any idea on the issue?
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- krileon
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12 years 1 month ago #195191
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: cbsubs upgrade not cancelling previous membership
It's a known issue. We're working to resolve for next release. Previously a user needed to cancel their subscription at PayPal. However, now the API is available to unsubscribe the user directly from CBSubs.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- beat
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12 years 3 weeks ago #196131
by beat
Beat - Community Builder Team Member
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Replied by beat on topic Re: cbsubs upgrade not cancelling previous membership
CBSubs 1.3.0 RC2 addresses this using the Paypal API for managing subscriptions, but only as far as Paypal supports it: They support it in selected country as an Option for a monthly fee.
The new PayPal settings in CBSubs 1.3.0 RC2 have Paypal API username, password settings and instructions how to setup your paypal account in order for CBSubs to be able to cancel subscriptions automatically.
That service requires a Paypal option (with a monthly fee as far as I understand) and is available in certain countries only.
The new PayPal settings in CBSubs 1.3.0 RC2 have Paypal API username, password settings and instructions how to setup your paypal account in order for CBSubs to be able to cancel subscriptions automatically.
That service requires a Paypal option (with a monthly fee as far as I understand) and is available in certain countries only.
Beat - Community Builder Team Member
Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info
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