CBsubs does not autorenew
- Joe028
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13 years 2 days ago #161259
by Joe028
Replied by Joe028 on topic Re: CBsubs does not autorenew
Anyone figured this out yet? I am having the same problem and have really been searching for a solution. I have thought it was because I changed hosting providers, but I have checked every setting many times.
Initial new subscriptions work great, but like you said the recurring payments are not registering.
Initial new subscriptions work great, but like you said the recurring payments are not registering.
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krileon
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12 years 11 months ago #161572
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Re: CBsubs does not autorenew
Please everyone check that your users are not making Single payments as the behavior is matching exactly just that. Please review your gateway and/or plan configuration to ensure you're forcing users into recurring subscriptions otherwise users can quite easily subscribe using a single payment. If anyone would prefer me to review their install please PM backend login credentials. If acceptable can also review PayPal account setup with credentials provided.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- jvande
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12 years 4 months ago #184294
by jvande
Replied by jvande on topic Re: CBsubs does not autorenew
I have having the exact same issue, but with Authorize.net. I did find some documentation about SILENT POST method from Authorize documations here:
support.authorize.net/authkb/index?page=content&id=A84&actp=LIST
Have not been about to fix this for 10 months now... NANT was able to look into my system configuration and told me everything was working as it should on the software side of things. Very frustrating.
support.authorize.net/authkb/index?page=content&id=A84&actp=LIST
Have not been about to fix this for 10 months now... NANT was able to look into my system configuration and told me everything was working as it should on the software side of things. Very frustrating.
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- nant
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12 years 4 months ago #184357
by nant
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Nick (nant)
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Replied by nant on topic Re: CBsubs does not autorenew
Ok - since something similar has been reported I have created a new thread to gather as much info as possible and understand what exactly is happening.
www.joomlapolis.com/forum/253-potential-bug-122/184354-auto-recurring-payment-issues#184354
please post your feedback on this thread.
Thank you.
www.joomlapolis.com/forum/253-potential-bug-122/184354-auto-recurring-payment-issues#184354
please post your feedback on this thread.
Thank you.
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Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting
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