Hi,

Ever since I've been using CBSubs, I've been facing a big issue with new customers. Most of them simply don't get past Paypal. Let me explain:

I set up CBSubs so they're automatically transferred to Paypal immediately after clicking on the "Register" button.
I have a big sign informing users they will be re-directed to Paypal for payment once they click on the Register button.

Most customers get to create their account but never return from Paypal, so I end up with a bunch of "blocked" users (I setup CBSubs so only users with a subscription can access the site).

Some customers that are also my friends have told me some of the reasons they couldn't survive past Paypal. They found it confusing. Or Paypal tells them the credit card they use is linked to an another account (which they don't remember having created). Or in some cases, if they have an account, that they first need to "confirm" that a credit card is theirs. Etc.
So, I can see how several customers simply don't get past Paypal.

Ideally, they wouldn't be redirected to Paypal but instead, type in their credit card info within my site. I know Paypal provides a "Website Payments Pro Solution" allowing you "to accept credit cards directly on your website". However, I read in another post that CBSubs doesn't support that.

I read that CBSubs also supports "Authorize.net" which seems to also allows you to accept credit cards directly on your website. Does CBSubs support this with Authorize.net?

Otherwise, is there anything CBSubs supports that would allow accepting payments directly on one's website?

Thanks!

Carlos

Post edited by: krileon, at: 2009/09/15 05:11

Any idea when we might get Google Checkout integrated?

I've been using their service with client sites for sometime now with great success. It seems a lot of people are more comfortable with Google than Paypal. i.e. We get a better conversion rate.

I'm getting to the point where I need to set up the paying accounts. If Google is close I'll hold out otherwise I'll go with Paypal until Google is available.

krileon wrote:

Authorize.net is supported, while I have not tried it. It might be better suited for you. Authorize.net implementation allows to have users staying on your site for the credit-card input, but as it doesn't store the credit-card numbers, isn't subject to the high-level security measures needed on the data-center/hoster and so on.

If Authorize.net doesn't save the credit card info. What happens then with Recurring Subscriptions then? Doesn't Authorize.net support recurring subscriptions?

You will need a dedicated IP, a valid SSL certificate, and https support.

Is this what Authorize.net requires for it to work for onsite payments?

For paypal it's quite strait forward, you do not need an account to make a purchase. Nor does it matter if the credit card is attached to an account, it's a matter of clicking 1 button and it'll let you bypass all this anyway and continue with the purchase

I probably should have said that all my plans are set up to be Recurring Subscriptions. Paypal does require the user to create an account when it deals with recurring subscriptions.
I surely wish my customers would find Paypal as easy as clicking 1 button as you say. Unfortunately in my experience Paypal has been simply "killing" our business because most people don't seem to pass through it. Even for one-time payments, if someone doesn't sign in and tries to use a credit card that is already tied to a user account, Paypal will return an error saying something about the credit card being tied to a username and asking the user to login. I've replied to several support emails regarding this. I've found that a lot of users simply don't even remember having created an account with Paypal at some point. Thus, they don't understand what to do and they end up quitting.

Regardless, for one reason or another, users are stopping whenever they get transferred to Paypal and we're loosing business. That's what I'm trying to solve.

I haven't used Authorize.net but am willing to give it a try if it is supposed to work.
Has anyone tried or have the developers tested Authorize.net with CBSubs (setup for Recurring Subscriptions) in a way that the user enters their credit card info withOUT being redirected to another site? Is this possible?
Or is it only possible to have one-time payments within the site?
Finally, will Autorize.net for users to create an account with them for recurring subscriptions like Paypal does?

Thanks again,

Carlos