Single Upgrade Checkbox Hidden, Plan Info there

12 years 8 months ago - 12 years 8 months ago #169791 by JontyPTraveler
Single Upgrade Checkbox Hidden, Plan Info there was created by JontyPTraveler
CBSubs 1.2.1, Joomla 1.5.20, CB 1.4

Possible glitch...?

Setup:
Plan A - (Free, exclusive, default & only plan at registration)
Plan B - Paid, not exclusive, appears only after active Plan A and not if active Plan C
Plan C - Free, exclusive, yearly renewal, frontend unaccessible, only accessible by admin assigning you to Plan C
- Plan D - Free, not exclusive, lifetime, appears only if Plan C active

Problem:
All contingencies of Plans A, B and C are working properly.
The problem is that when a user is assigned to Plan C, the checkbox to upgrade to Plan D is not appearing. If I create a Plan E under the same conditions as Plan D, then both checkboxs appear just fine. The check box to upgrade to just a single plan does not appear, though the description and the plan itself appears. This problem remains the same whether Plan D is a child of Plan C or not. The problem also persists despite whether any static conditions are placed on Plan D or not. This problem persists whether Plan D is exclusive.

Settings Details (in case you need them):
Plan C - Exclusive; Children always visible; Free; 1 year; Renewal extends expiration date; Not Default plan; Not allowed at registration; Allow upgrade; Upgrade if more expensive; Show upgrade automatically; One subscription at a time; Allow new subscriptions; Do not allow access from frontend; Visible for Registered;

Plan D - Child(or not) of Plan C; Not Exclusive; Children always visible; Free; Lifetime; Renewal only after expiration date; Not Default plan; Not allowed at registration; Allow upgrade; Upgrade if conditions are met (Plan C active); Show upgrade automatically; One subscription at a time; Allow new subscriptions; Visible on site(accessible from frontend); Visible for Registered;


NOTE: CBSUBS was purchased using a client's CB account, not this CB user account. Any quick help would be awesome. Pre-thanks to krileon for all the support he's provided for the CBSubs forum area.

THANKS!


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12 years 8 months ago #169793 by nant
Is there only one upgrade possibility?
And is there an upgrade button below?

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12 years 8 months ago #169796 by JontyPTraveler
Replied by JontyPTraveler on topic Re: Single Upgrade Checkbox Hidden, Plan Info there
Yes, there is a Upgrade button below (Sorry that got cut out of the picture...)
Also, from Plan C, that old screenshot shows two upgrade possibilities (because I was troubleshooting), and neither of them are exclusive.

Whether Plan C has two upgrade possibilities or one, still if just one option is shown, then their is no box.

I'm attaching a better screenshot.

Thank you!

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12 years 8 months ago #169798 by nant
Well if there is only one upgrade possibility then no checkbox is needed or shown.

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12 years 8 months ago #169799 by JontyPTraveler
Replied by JontyPTraveler on topic Re: Single Upgrade Checkbox Hidden, Plan Info there
Is there any way that I can get that checkbox shown (as a hack) on the coding end for user consistency sake? All other options up to that point have boxes to select... if a user cannot select or see a pre-selected box, they may become confused (and this may lead to large stream of customer services requests as this is a fairly big site.)

(Thanks for the quick replies!)

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12 years 8 months ago #170694 by beat
Interesting. :)

Are you sure ?

A large site actually asked (and paid development for) for that unneeded radio/checkmark to be removed automatically when not neeeded, after a real-site real-users usability test... ;)

Beat - Community Builder Team Member

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