Refunds

10 years 2 months ago #101128 by 3cellhosting
Hi Nick,

My client has asked how to handle refunds. I have explained that Paypal automatically generates an IPN when a refund is made and the client subscription is immediately revoked in line with the relevant plan settings.

My problem is how to handle refunds for offline payments. I cannot see any refund options, just pay options.

Being a registered company they need to keep the stats and payments accurate to reflect their sales for accounting purposes.

All advice gratefully received.

David

David
www.3cellhosting.com - where personality, creativity and integrity come as standard.
10 years 2 months ago #101194 by beat
Thanks for bringing this up :)

CBSubs 1.0.1 correct method:

Register another payment with a negative value for refunds, then go to subscription(s) and cancel.

Writing down to improve this offline-refund workflow in a future release.
#1042

Beat - Community Builder Team Member

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10 years 2 months ago #101225 by 3cellhosting
Hi Beat,

Thanks for that. Simple when you know how :P

I will test it today.

Cheers

David
www.3cellhosting.com - where personality, creativity and integrity come as standard.
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