Hi,

CB 1.2
CBSubs 1.0.1

there is in issue when a user tries to cancel a subscription, previously purchased and auto-recurring using PayPal.

Payment and subscription updates are working. When the user logins and clicks the first time on "unsubscribe", that works too.

Then the "unsubscribe on paypal" button shows up and clicking on that yields the following error msg: "The email address for the business is not present in the encrypted blob. Please contact your merchant" (screen shot attached).

Since payments works, the issue does not related to wrong paypal settings. It seems that the script building the encrypted form for payplap-unsubscribe does not take the correct settings from the CBSubs Gateway settings tab.

Kindly confirm issue and fix version.

Regards,
Talal.

Post edited by: Talal, at: 2009/08/16 18:55

Post edited by: Talal, at: 2009/08/16 19:00

Screen shot for previous post

Post edited by: Talal, at: 2009/08/16 19:03

Regarding the paypal issue you reply to in the other post 'Subscription not updated on eCheck clearing', I'm afraid you misunderstood our problem:

users ARE able to subscribe and pay with PayPal (which means that the paypal settings are correct). The issue is when the users are canceling their subscriptions: only then we get the error message that we previously posted.

I have version 1.0.2 installed (fresh install, not upgraded) and I get the exact same error.

The initial subscription worked great all the way through.

When I go to my profile and in my Payments Tab where I have my plans listed, when I click on the Unsubscribe button, I'm taken to this next step:

We are sorry to see you unsubscribing. Please contact us first if you feel we can improve our service. Otherwise simply confirm your immediate subscription cancellation below
There are two buttons: Yes, Unsubscribe and No, Stay Subcribed.

I click on Yes, Unsubcribe.

Then I get a pop up: This unsubscribe is with immediate effect, without refund and cannot be undone. Are you sure?

I click OKAY.

Then I get:

You are currently using PayPal Recurring Payments to pay for your subscription. To unsubscribe and stop future payments, you must to do this from Paypal. Click on the button below to login into PayPal and follow the instructions there to unsubscribe. This will automatically stop your subscription on this site.

The button is: Unsubscribe at Paypal. (the hover being: cancel automatic payments.

I click that button.

THAT is when we get:

Error Detected

The email address for the business is not present in the encrypted blob. Please contact your merchant.

And there is a paypal button that says "Go to Paypal Account"

So, something isn't be passed somewhere, sounds like the cert doc, but I've no clue.